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Privacy policy

Last updated: 13.01.2024

This Privacy Policy describes how CIÉLIE LTD (“CIÉLIE”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.cielie.com (the “Site”), or otherwise communicate with us (collectively, the “Services”).

By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised version on this page and update the “Last updated” date.

How We Collect and Use Your Personal Information

We collect personal information about you to provide our Services, communicate with you, process your orders, and comply with legal obligations. The information we collect depends on how you interact with us and may include:

Information You Provide Directly

  • Name, address, phone number, and email
  • Billing and shipping information
  • Payment details (processed securely by our payment providers)
  • Account login information
  • Items viewed, added to cart, or purchased
  • Messages sent to our customer support team

Information Collected Automatically

When you visit our Site, we automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies and similar technologies. This may include your IP address, device type, browser, time zone, and activity on our Site.

Information from Third Parties

We may receive information from third parties such as:

  • Shopify (our e-commerce platform)
  • Payment processors (e.g. Klarna, Stripe)
  • Marketing or analytics providers
  • Social media platforms if you interact with our content

We use this information to operate, improve, and personalize our Services, communicate with you, and prevent fraud.

Collection of Personal Data When Visiting Our Website

When you use the Site for informational purposes only, we collect the personal data your browser transmits to our server. We process this data to ensure stability and security, in accordance with Article 6(1)(f) of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Collected data includes:

  • IP address
  • Date and time of request
  • Time zone difference from GMT
  • Specific page requested
  • Access status / HTTP status code
  • Amount of data transferred
  • Referring website
  • Browser and operating system
  • Language and version of browser software

Cookies are also stored on your device. These help us improve functionality and analyse performance. You can disable cookies in your browser settings; however, this may limit website functionality.

Cookies

We use cookies to operate and improve our Site and Services, including analytics, performance, and personalisation. Some cookies are provided by Shopify and other partners.

You can manage or disable cookies in your browser. For more details, please see Shopify’s cookie policy: https://www.shopify.com/legal/cookies.

Social Media Plug-ins

Our website may include social media plug-ins (e.g. TikTok, Facebook, Instagram, Pinterest). These plug-ins are inactive by default and only transmit data once you activate them.

For more information, please review the privacy notices of the respective networks.

Klarna Payments

To offer Klarna payment methods, we may share your personal data (contact and order details) with Klarna at checkout. Your information is processed according to Klarna’s own privacy notice: Klarna’s Privacy Policy.

How We Disclose Personal Information

We may share your personal information in the following cases:

  • With vendors or partners who perform services on our behalf (payment processing, shipping, IT, analytics)
  • With business and marketing partners (including Shopify)
  • When required by law or legal request
  • In connection with a business transfer (e.g., merger or acquisition)

We do not sell your personal data.

User-Generated Content

If you submit reviews or other public content, this information may be visible to others. We cannot control how third parties use publicly available information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under 16 years of age. If a parent or guardian believes their child has provided information, they may contact us to request deletion.

Security and Data Retention

We implement reasonable technical and organisational measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.

We retain your information only as long as necessary for business, legal, or contractual purposes.

Your Rights

Under the UK GDPR, you may have the following rights:

  • Access: Request a copy of your data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your data
  • Restriction: Limit how we process your data
  • Portability: Request your data in a structured, commonly used, machine-readable format
  • Withdrawal of consent: Withdraw consent where processing is based on it

You can exercise these rights by contacting us at info@cielie.com. We may verify your identity before responding. We will respond within the timeframe required by applicable law.

Complaints and Supervisory Authority

If you are based in the United Kingdom, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection: www.ico.org.uk.

International Users

CIELIE LTD is a company registered in the United Kingdom. Your personal information may be transferred, stored, or processed in other countries, including the United States, Asia, or Europe, where our partners and service providers operate.

Whenever we transfer your personal information outside the UK, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office or other legally recognised mechanisms.

By using our Services, you acknowledge and agree that your data may be processed outside your country of residence, including in the United Kingdom.

Contact

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us at:

CIELIE LTD
71–75 Shelton Street, Covent Garden
London, United Kingdom, WC2H 9JQ
📧 info@cielie.com