WORLDWIDE FREE SHIPPING ON ORDERS OVER $399

EASY 14 DAYS RETURN

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Dresses

Shipping policy

Processing Time

All of our products are made to order, meaning your item is carefully produced after your order has been placed.
Each garment is handmade with love, care, and attention to detail to ensure the highest quality.

Please allow 4–7 business days for processing and production before your order is shipped out.
You will receive an email with tracking details once your order has been dispatched.

Total delivery time = processing time + shipping time

Good things take time — and we promise your CIELIE piece will be worth the wait. ✨

PLEASE NOTE

  • DHL Express do NOT deliver to / accept PO BOX deliveries.

Shipping Origin

CIELIE LTD is a UK-registered company.
Our products are designed and produced by our international manufacturing partners,
and orders may be shipped from various overseas fulfilment centres, including Asia and Europe.

Important: Orders shipped from overseas may be subject to customs inspections and import duties depending on your country’s regulations.
This also applies to customers in the United Kingdom, as items are shipped internationally.

Estimated Delivery Times

All our shipping rates are calculated in Euro (EUR).
Business days do not include weekends or public holidays.
Average delivery times (based on recent data) are listed below for reference.
Please note that delivery times may vary depending on customs clearance and local carrier performance.

The figures below are the average time for shipping delivery in the last 15 days. The data is available for reference, and the exact delivery time varies according to the specific areas.

Destination Average Time (days)
The United States 13
The United Kingdom 6
Germany 10
Australia 8
France 11
Spain 9
Italy 13
Canada 10
Mexico 8
Netherlands 10
Norway 12
Australia 10
Turkey 7
United Arab Emirates 7
Switzerland 9
Sweden 12
Belgium 11

 

Delivery Delays

During high-volume periods (such as sales or new collection launches),
processing and delivery may take slightly longer than usual.
Once your order has left our warehouse, we cannot influence courier delays or customs inspections.
CIELIE LTD is not liable for any unexpected shipping delays once the order has been dispatched.

Customs Duties & Import Fees

Prices displayed on our website do not include customs duties, import taxes, or local handling fees.
These charges are imposed by your country’s customs office and are outside of our control.

Customers are responsible for all customs-related fees and taxes.
We recommend checking with your local customs office before placing your order to understand any potential charges.

If you refuse to pay customs duties or taxes and your parcel is returned to us,
you will be responsible for all return shipping costs and related fees. Refunds will exclude shipping costs and any customs charges incurred.

 

Lost or Misdelivered Packages

CIELIE LTD is not responsible for lost, misplaced, or stolen parcels once they have been marked as delivered by the courier.
We are also not responsible for incorrect shipping details provided by the customer.
Please ensure your delivery information is accurate before confirming your order.


  1. Customs fees and duties

2.1. Responsibility: Customers are responsible for all customs fees, duties, and taxes imposed by the customs authorities of the destination country.

2.2. Estimation: The estimation of customs fees and duties may vary depending on the laws and regulations of your country. We do not provide exact figures for these fees. It is your responsibility to contact your local customs office or relevant authorities for accurate information.

2.3. Delays: Customs processing can cause delays in the delivery of your order. We have no control over these processes, and we cannot guarantee delivery times. Please consider this when placing an order.

  1. Customs documentation

3.1. Accurate information: You must provide accurate and complete information when placing an order, including the recipient's name, delivery address, and other necessary details. Any inaccuracies in this information may result in customs clearance issues and additional charges.

3.2. Customs declaration: We will accurately declare the contents and value of your shipment on the required customs documentation. Falsifying this information is illegal and can lead to severe consequences.

  1. Refusal of payment for customs fees

4.1. Unpaid fees: In the event that you refuse to pay the customs fees and duties required to release your order, it may be returned to Cielie or else destroyed. You will be responsible for any return shipping costs and fees associated with the return.

  1. Refund and cancellation

5.1. Non-delivery: If your order is not delivered due to customs issues and is returned to Cielie, we will refund the purchase price, excluding shipping costs and any customs-related fees we may incur.

  1. Legal compliance

6.1. Compliance: It is your responsibility to comply with the customs laws and regulations of your country. Cielie Ltd is not liable for any legal consequences resulting from non-compliance.

  1. Contact information

If you have any questions or concerns regarding customs fees and duties, please contact our customer support team at hello@cielie.com

  1. Changes to terms and conditions

Cielie reserves the right to modify these customs fees and duties terms and conditions at any time. Any changes will be effective immediately upon posting on our website.

By placing an order with Cielie, you acknowledge that you have read and agreed to these customs fees and duties terms and conditions.